Terms & Conditions
Customer Care
Welcome to Broadband Connect (Broadbandconnect.shop)!
These Terms and Conditions ("Terms") outline the rules and regulations governing your use of our website and the services we offer. By accessing or using our website, you agree to be bound by these Terms.
1. Introduction:
Broadband Connect is an online marketplace connecting customers with internet service providers (ISPs) like Optimum, EarthLink, Frontier, and Windstream and many others. We do not directly sell internet services but facilitate the process by:
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Generating leads for ISPs through advertising.
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Assisting customers with choosing the best internet plan based on their needs.
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Offering complementary products like modems, routers, etc., for purchase.
2. User Accounts:
While creating an account on Broadbandconnect.shop is not mandatory for browsing, it allows you to track orders and manage your preferences. You are responsible for maintaining the confidentiality of your account information and password.
3. Content and Intellectual Property:
All content on our website, including text, graphics, logos, icons, and images, is the property of Broadband Connect or our licensors. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, or transfer any content without our written permission.
4. Orders and Payment:
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By placing an order, you offer to purchase the selected products at the listed price.
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Orders are confirmed upon successful payment through our secure payment gateway.
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We reserve the right to cancel or refuse orders at our sole discretion.
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Shipping costs are calculated at checkout based on weight and destination.
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We offer standard shipping with estimated delivery times. Expedited options may be available at an extra cost.
5. Returns and Exchanges:
We offer a 30-day money-back guarantee on unopened, unused, and resalable physical products in original packaging. Please refer to our separate Returns & Exchanges Policy for detailed instructions.
6. Disclaimer:
The information and services provided on this website are for informational purposes only. Broadband Connect does not guarantee the accuracy, completeness, or reliability of any information. We are not responsible for any errors or omissions in the content.
7. Limitation of Liability:
Broadband Connect is not liable for any damages arising from your use of this website or the services offered. This includes, but is not limited to, direct, indirect, incidental, consequential, or punitive damages.
8. Governing Law:
These Terms shall be governed by and construed in accordance with the laws of the State of Pennsylvania.
9. Dispute Resolution:
Any dispute arising out of or relating to these Terms will be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be held in Pennsylvania.
10. Termination:
We may terminate your access to our website for any reason, at any time, without notice.
11. Changes to Terms:
We reserve the right to modify these Terms at any time. Your continued use of this website following the posting of changes constitutes your acceptance of the revised Terms.
12. Contact Us:
If you have any questions regarding these Terms, please contact us:
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Phone: 888-214-0334
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Email: support@broadbandconnect.net
By using our website and placing an order, you acknowledge that you have read and understood these Terms & Conditions.
Privacy & Safety
Broadband Connect (Broadbandconnect.shop) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website and use our services.
1. Information We Collect:
We collect two types of information:
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Information you provide: This includes information you enter on our website, such as your name, email address, phone number, and billing address when placing an order.
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Information collected automatically: Your device information (browser type, IP address, operating system), browsing activity on our website, and information collected through cookies and similar tracking technologies.
2. Use of Information:
We use the information we collect for several purposes:
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To process your orders and provide customer service.
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To improve our website and services.
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To personalize your experience and offer relevant product recommendations.
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To send marketing communications (with your consent).
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To analyze website traffic and user behavior.
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To comply with legal and regulatory requirements.
3. Sharing of Information:
We may share your information with third-party service providers who assist us in operating our website and fulfilling your orders. These providers are contractually obligated to keep your information confidential and secure.
We may also share your information with our internet service provider partners to complete your service activation. We will only share the information necessary for them to fulfill your request.
We will not sell or rent your personal information to third parties.
4. Your Choices:
You have choices regarding your information:
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You can opt-out of receiving marketing communications from us by clicking the "unsubscribe" link in any email.
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You can manage your cookie preferences through your web browser settings.
5. Data Security:
We implement security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website is 100% secure.
6. Children's Privacy:
Our website is not directed towards children under 13. We do not knowingly collect personal information from children under 13.
7. Changes to Privacy Policy:
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the revised Privacy Policy on our website.
8. Contact Us:
If you have any questions regarding our Privacy Policy, please contact us:
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Phone: 888-214-0334
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Email: support@broadbandconnect.net
By using our website and placing an order, you acknowledge that you have read and understood this Privacy Policy.